Using the Volvo Owners Club online membership and merchandise shop sites.

This site uses the latest in online security and systems for online purchases. The complexity of the system and the way you have set up your web browser (MS Internet Explorer, Firefox, Opera, Netscape, etc) may have some adverse affects on the way this site works.

These are common questions we get asked:

• Cannot progress as the pages keep looping back.
  (This is usually caused by your web browser cookie settings)
  • Ensure your browser is set to accept all cookies.
  • If you still have problems delete all cookies and temporary Internet files, close the browser, reopen it then try again.

• I have ordered too many items of the same type.
• Click on View Cart button
• Change the figure in the box in the QUANTITY column to the number you want
• Click UPDATE

• I want to delete or cancel an item
• Click on View Cart button
• Click in the box under REMOVE in the last column.
• Click UPDATE

• I want to see what is in my shopping cart.
• Click on View Cart button

• I want to complete my order and send it.
• Click on Checkout button
• Follow the instructions and fill out your details.

• My country is not listed for delivery.
• Click on Contact Us at the top and send us the message.

• You only use PayPal for credit card payments.
• PayPal is a well known and proven safe way of paying. It is quick, simple and reliable.

• How safe is it to order online with my card
• Our server has approved certification with VeriSign to run secure transactions.
• We use the accredited software Actinic to run our systems.
• We use PayPal to handle the card transactions.